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NVC - Sign in failed for DS-260

I-130 Petition - NVC Process for an Immigrant Visa

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Old 12-14-10, 01:20 AM   #1
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NVC - Sign in failed for DS-260


Has anyone had trouble signing in to fill out the new form DS-260? I have received a Checklist requesting the DS-260, however when I try to log in, I get the following message:

"Sign In Failed
The selected Case Number and Invoice Identification Number combination you entered does not match our records. Please try again or click on the Contact the NVC hyperlink if you have forgotten your Case Number or Invoice Identification Number."

I called the NVC and they verified my case number as well as my invoice number and said they were correct (I am able to log in to view my payment but can't fill out online application) and to keep on trying. Apparently it's a technical error due to it being a new system. Our attorney mailed in the DS230 as an alternate option but again we were requested the DS-260. We have tried to log in for the past 3 weeks and no progress. NVC says they are reviewing it but no idea of when it could be resolved. Is there a technical support number to check this type of issues? Has anyone had the same experience and had it resolved?

Any suggestion or comment is welcome! Thanks!
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